Front Desk Supervisor — Guest Experience Leader

Hampton Inn Viera; Melbourne (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Paid Time Off

Hilton Team Member Travel Discounts

Training & development

Growth opportunities

Positive culture

Job summary

Hampton Inn & Suites Melbourne Viera is hiring a Front Desk Supervisor to lead guest services and drive exceptional experiences. You’ll train the team, handle escalations, and optimize front desk efficiency to ensure smooth check-ins, reservations, and guest satisfaction.

Join a Hilton family property with opportunities for growth, ongoing leadership development, and a supportive culture that values service excellence and professionalism.

Qualifications

• 2+ years in front desk or hospitality with supervisory experience.
• Knowledge of Hilton brand standards and front desk operations is a plus.
• Excellent communication, problem-solving, and multitasking abilities.
• Experience managing budgets, reservations, and guest recovery.

Responsibilities

• Oversee check-ins/outs, reservations, guest inquiries, and complaints.
• Coach and empower the team to deliver outstanding service.
• Ensure fast, friendly, and accurate service at all touchpoints.
• Lead by example with positive guest interactions.
• Follow up on guest complaints to ensure satisfaction.
• Interview, train, and mentor front desk associates.
• Conduct coaching and performance development.
• Host regular team meetings and encourage open communication.
• Create a culture of accountability, positivity, and hospitality.
• Manage front desk budget, billing, and cash handling.
• Monitor occupancy, forecast demand, and implement revenue strategies.
• Encourage upselling and assist with ADR and occupancy.
• Oversee daily reporting, night audit, and financial accuracy.
• Ensure compliance with brand standards and safety regulations.
• Support MOD rotation and cross-department collaboration.

Skills

Front desk leadership

Guest service management

Communication skills

Problem solving

Budget management

Education

Associate's degree in hospitality or business

Tools

Front desk systems

Job description

Hampton Inn & Suites Melbourne Viera is hiring a Front Desk Supervisor to lead guest services and drive exceptional experiences. You’ll train the team, handle escalations, and optimize front desk efficiency to ensure smooth check-ins, reservations, and guest satisfaction.

Join a Hilton family property with opportunities for growth, ongoing leadership development, and a supportive culture that values service excellence and professionalism.