Guest Experience Front Desk Supervisor

Baker's Cay Resort Key Largo; Key Largo (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Baker's Cay Resort Key Largo is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service at our oceanfront Florida Keys property.

Ideal candidates will bring cash handling experience, strong communication skills, English fluency, and a proactive approach to managing reservations, billing, and guest requests. This role requires a flexible schedule including nights and weekends in a premium resort setting.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Communication

English fluency

Front desk operations

Education

High School diploma or GED

Six months Front Desk experience

Job description

Baker's Cay Resort Key Largo is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service at our oceanfront Florida Keys property.

Ideal candidates will bring cash handling experience, strong communication skills, English fluency, and a proactive approach to managing reservations, billing, and guest requests. This role requires a flexible schedule including nights and weekends in a premium resort setting.