Lead Front Desk at Oceanfront Luxury Resort

Davidson Hospitality Group; Largo (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

401K Match

Dental & Vision Coverage

Teledoc service

Paid Time Off

Pet Insurance

Job summary

Davidson Hospitality Group's Baker's Cay Resort in Key Largo seeks a Front Desk Supervisor to lead our front desk team and deliver exceptional guest service. You will oversee check-in/check-out, train staff, and ensure accurate reservations and billing while maintaining a welcoming, efficient desk operation.

You bring cash handling experience, a HS diploma or GED, and strong communication and computer skills.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Guest service

Effective communication

Strong computer skills

Education

High School diploma or GED

Job description

Davidson Hospitality Group's Baker's Cay Resort in Key Largo seeks a Front Desk Supervisor to lead our front desk team and deliver exceptional guest service. You will oversee check-in/check-out, train staff, and ensure accurate reservations and billing while maintaining a welcoming, efficient desk operation.

You bring cash handling experience, a HS diploma or GED, and strong communication and computer skills.