Guest Experience Front Desk Supervisor

WILMINGTON MANAGEMENT COMPANY; Kettering (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Wilmington Management Company seeks a competent receptionist supervisor to greet visitors, answer and route calls, and monitor security and alarms at our Ohio facility. You will coordinate with departments, maintain logs, and assist front-desk operations to ensure smooth daily functions.

The position requires a high school diploma and about one year of receptionist or secretarial experience. You will train new staff, manage mail and deliveries, and maintain a professional, courteous approach

Qualifications

• High School graduate and one year of receptionist/secretarial experience preferred.
• Ability to greet and assist persons professionally and respectfully.
• Knowledge of general office procedures and equipment; reliable and accurate.
• Ability to operate computer hardware/software, telephone system, alarm system, and surveillance equipment.

Responsibilities

• Greet and assist visitors entering the facility and route calls as needed.
• Direct applicants to Marketing; record and route messages. Maintain a daily log.
• Monitor security panel, alarms, and outside surveillance; respond to incidents.
• Supervise receptionists; train new staff and evaluate performance.
• Handle mail, packages, and deliveries; maintain front-desk forms and files.
• Schedule appointments and transportation; coordinate VIP suite calendar.

Skills

Customer service

Communication

Office procedures

Professionalism

Multitasking

Education

High School diploma

Tools

Telephone system

POS system

Surveillance equipment

Printers/copier

Job description

The Wilmington Management Company seeks a competent receptionist supervisor to greet visitors, answer and route calls, and monitor security and alarms at our Ohio facility. You will coordinate with departments, maintain logs, and assist front-desk operations to ensure smooth daily functions.

The position requires a high school diploma and about one year of receptionist or secretarial experience. You will train new staff, manage mail and deliveries, and maintain a professional, courteous approach