Guest Experience & Front Desk Coordinator

Wilmington Management; Kettering (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Wilmington Management in Ohio seeks a receptionist to greet visitors, answer calls, route messages, and maintain a calm, professional front desk. The role requires attention to detail and a service-oriented mindset in a facility setting.

You will monitor security and nurse-call alarms, log daily events, handle mail and packages, and coordinate reservations and transportation schedules. Prior experience in reception or secretarial duties is preferred; high school diploma required.

Qualifications

• High School graduate; one year of receptionist/secretarial experience.
• Knowledge of greeting procedures and customer service.
• Ability to follow written and oral instructions with accuracy.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist visitors, sign in and direct to appropriate staff.
• Answer and route incoming calls; take messages as needed.
• Monitor security panel and outside surveillance; report incidents.
• Maintain daily log of events and activities.
• Process mail, packages and deliveries; assist with transportation reservations.
• Schedule hospitality suites and collect rental fees.
• Perform general office tasks with professionalism and accuracy.

Skills

Greet visitors

Phone handling

Record keeping

MS Office

Customer service

Education

High school diploma

Tools

POS system

Telephone system

Surveillance equipment

Job description

Wilmington Management in Ohio seeks a receptionist to greet visitors, answer calls, route messages, and maintain a calm, professional front desk. The role requires attention to detail and a service-oriented mindset in a facility setting.

You will monitor security and nurse-call alarms, log daily events, handle mail and packages, and coordinate reservations and transportation schedules. Prior experience in reception or secretarial duties is preferred; high school diploma required.