Front Desk Supervisor - Visitor Experience & Ops

10 Wilmington Place, Inc.; Dayton (OH); On-site; USD 21,000 - 34,000; Full time

Job summary

10 Wilmington Place, Inc. in Dayton, OH seeks a Receptionist Supervisor to greet visitors, route calls, and monitor security for a full-time day shift. The role supervises junior receptionists and coordinates communications with multiple departments to ensure smooth front-desk operations.

Responsibilities include maintaining logs, processing mail and deliveries, scheduling transportation, and assisting with resident-related tasks. Prior experience in reception/secretarial duties is preferred.

Qualifications

• High School graduate with at least 1 year receptionist/secretarial experience.
• Ability to greet and assist visitors professionally and respectfully.
• Experience handling phone calls, messages, and basic clerical tasks.

Responsibilities

• Greets and assists visitors; answers and routes calls; takes messages as needed.
• Monitors security panel and outside surveillance; directs deliveries.
• Maintains daily activity and incident logs; assists in coordinating resident transportation.
• Trains new reception staff and supports Controller with changes.
• Manages front desk forms, mail handling, and office supply lists.

Skills

Customer service

Written communication

Verbal communication

Supervision

Education

High School Diploma or GED

Tools

Telephone system

Alarm system

Surveillance equipment

POS system

Job description

10 Wilmington Place, Inc. in Dayton, OH seeks a Receptionist Supervisor to greet visitors, route calls, and monitor security for a full-time day shift. The role supervises junior receptionists and coordinates communications with multiple departments to ensure smooth front-desk operations.

Responsibilities include maintaining logs, processing mail and deliveries, scheduling transportation, and assisting with resident-related tasks. Prior experience in reception/secretarial duties is preferred.