Healthcare Front Desk & Visitor Experience Specialist

Ohio Living; Willoughby (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Ohio Living in Willoughby, OH is seeking a friendly Receptionist to provide front-desk support, answer calls on a multi-line system, greet visitors, and direct them appropriately. This role includes handling mail, coordinating room setup for chapel, assisting with daily huddle, and performing general administrative tasks to keep the location running smoothly.

Ideal candidates have a high school diploma, at least six months of clerical experience, proficient typing, and strong Microsoft Office

Qualifications

• High school diploma or equivalent.
• Six months experience in an administrative/clerical position.
• Experience with a multi-line telephone system.
• Typing a minimum of 50 words per minute.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Responsibilities

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.
• Greets visitors in a pleasant and welcoming manner and verifies who is entering the building.
• Monitors main entrance, maintains the sign-in log for visitors, volunteers, and vendors, and directs them to the appropriate staff member or resident room.
• Assists with administrative duties including typing, filing, copying, and other tasks as directed.
• Schedules chapel and sets up the room; maintains files of the business office and related clerical duties.

Skills

Customer service

Communication

Typing 50 wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Multi-line telephone system

Job description

Ohio Living in Willoughby, OH is seeking a friendly Receptionist to provide front-desk support, answer calls on a multi-line system, greet visitors, and direct them appropriately. This role includes handling mail, coordinating room setup for chapel, assisting with daily huddle, and performing general administrative tasks to keep the location running smoothly.

Ideal candidates have a high school diploma, at least six months of clerical experience, proficient typing, and strong Microsoft Office