Guest Experience & Front Desk Operations Manager

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

San Luis Resort, Spa and Conference Center in Galveston, TX seeks a Front Desk Manager to oversee the Concierge, Valet and Front Desk teams, ensuring attentive, friendly and courteous service to guests throughout their stay.

The role requires supervisory experience, strong computer skills, and a commitment to Five Diamond Standards. You will schedule staff, monitor payroll, and maintain cross-department collaboration to deliver consistent guest satisfaction.

Qualifications

• 4+ years in hotel front desk or related field, or equivalent education and experience.
• Supervisory experience is required.
• Proficient with computers, spreadsheets, and word processing.

Responsibilities

• Motivate, coach, counsel and discipline front desk/valet/concierge associates.
• Ensure compliance to Pre-Shift Previews.
• Prepare and conduct Front Office interviews and follow hiring procedures.
• Develop associate morale and train Front Office staff.
• Participate in required M.O.D. program as scheduled.
• Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure associates greet and welcome all guests approaching concierge desk and valet stand.

Skills

Supervisory experience

Computer proficiency

Customer service excellence

Education

4-year college degree

2-year college degree

Tools

MS Office

Job description

San Luis Resort, Spa and Conference Center in Galveston, TX seeks a Front Desk Manager to oversee the Concierge, Valet and Front Desk teams, ensuring attentive, friendly and courteous service to guests throughout their stay.

The role requires supervisory experience, strong computer skills, and a commitment to Five Diamond Standards. You will schedule staff, monitor payroll, and maintain cross-department collaboration to deliver consistent guest satisfaction.