Guest Experience Front Desk Supervisor

IHG Hotels & Resorts; Fort Riley (KS); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Fort Riley, KS is seeking an attentive Front Desk Supervisor to oversee daily operations. You will train staff, ensure service standards, and assist guests with check-in/check-out and reservations.

The role requires fluent English, ability to stand for long periods, and willingness to work varied shifts including evenings, weekends, and holidays. Strong communication and problem-solving skills are a must.

Qualifications

• High School diploma or equivalent with front desk experience and supervisory training.
• Some college coursework preferred.
• Must speak fluent English; other languages are a plus.
• Strong communication and problem-solving skills are essential.
• Ability to stand for long periods and lift up to 50 pounds.
• Shifts may include evenings, weekends, and holidays.

Responsibilities

• Assist in supervising the front desk and training staff.
• Provide timely check-in/check-out services following scripts and standards.
• Process cash and credit transactions accurately and securely.
• Answer phones, take reservations, and assist guests with requests.
• Promote hotel services and local attractions to enhance guest satisfaction.
• Handle guest complaints with appropriate service recovery.
• Coordinate with other departments to ensure smooth guest experiences.

Skills

Front desk supervision

Customer service

Communication

Problem solving

Staff training

Education

High School diploma or equivalent

Some college preferred

Tools

Property management systems

Reservations systems

Job description

IHG Hotels & Resorts in Fort Riley, KS is seeking an attentive Front Desk Supervisor to oversee daily operations. You will train staff, ensure service standards, and assist guests with check-in/check-out and reservations.

The role requires fluent English, ability to stand for long periods, and willingness to work varied shifts including evenings, weekends, and holidays. Strong communication and problem-solving skills are a must.