Front Desk Supervisor - Flexible Shifts & Guest Service

IHG; Fort Benning (GA); On-site; USD 22,000 - 31,000; Full time

Job summary

IHG Fort Benning seeks a Front Desk Supervisor to oversee daily front desk operations, train staff, handle reservations, and ensure guest satisfaction while upholding brand standards.

You will supervise front desk associates, assist with check-ins/outs, manage cash handling, coordinate with housekeeping and maintenance, and respond to guest concerns with professional service recovery.

Qualifications

• High School Diploma or GED required.
• Minimum one (1) year of front office, hospitality, or guest service experience required.
• Prior supervisory or leadership experience preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Bilingual skills are a plus.

Responsibilities

• Supervise Front Desk Associates and ensure adherence to service standards, policies, and procedures.
• Train and mentor front desk staff on guest service expectations, hotel facilities, reservation systems, and safety protocols.
• Monitor employee performance and provide coaching and feedback as needed.
• Process guest check-ins, check-outs, reservations, and phone inquiries accurately and professionally.
• Handle cash, credit card transactions, deposits, and daily cashier reports.
• Respond promptly to guest concerns and provide service recovery solutions.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service.
• Complete opening, closing, and shift reports and document guest requests.

Skills

Front desk supervision

Staff training

Guest service

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

IHG Fort Benning seeks a Front Desk Supervisor to oversee daily front desk operations, train staff, handle reservations, and ensure guest satisfaction while upholding brand standards.

You will supervise front desk associates, assist with check-ins/outs, manage cash handling, coordinate with housekeeping and maintenance, and respond to guest concerns with professional service recovery.