Guest Experience Front Desk Supervisor

Schulte Hospitality Group; Atlanta (GA); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily pay

Telemedicine

Health insurance

401k plan + company match

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on events/electronics/gym

Descrizione del lavoro

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor for Hotel Granada in Atlanta, GA. The role reports to hotel leadership and focuses on delivering exceptional guest experiences, staff supervision, and daily operational excellence.

The supervisor will work nights, weekends, and holidays as needed and participate in ongoing staff development. The position emphasizes a welcoming service culture with opportunities for career growth and a comprehensive benefits package, including

Competenze

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Mansioni

• Provide the highest quality of service to guests at all times.
• Assign duties to staff for efficient operation of the department.
• Assist in training and cross-training associates.
• Assist in interviewing and hiring for the department.
• Promote teamwork and associate morale; treat people with respect.
• Know emergency procedures and assist in emergencies.
• Monitor daily status of rooms and rates.
• Maintain list of available rooms for walk-ins and block rooms as needed.
• Check in guests and ensure accuracy of registrations.
• Schedule employees and monitor shifts.
• Monitor VIP arrivals and coordinate with Maintenance for issues.
• Be the Manager on Duty as required; work nights, weekends, and holidays.
• Perform other duties to meet business objectives.

Conoscenze

Front Desk operations

Math skills

Verbal and written communication

Leadership

Guest service excellence

Multi-tasking

Team player

Guest expectations

Descrizione del lavoro

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor for Hotel Granada in Atlanta, GA. The role reports to hotel leadership and focuses on delivering exceptional guest experiences, staff supervision, and daily operational excellence.

The supervisor will work nights, weekends, and holidays as needed and participate in ongoing staff development. The position emphasizes a welcoming service culture with opportunities for career growth and a comprehensive benefits package, including