Front Office Guest Service Lead — Daily Pay & Benefits

Schulte Hospitality Group; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free telemedicine

Health insurance

Life insurance

401k with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on events and more

Job summary

Schulte Hospitality Group currently seeks a Front Office Supervisor to lead a guest-centric front desk team at our Atlanta properties. The role focuses on service excellence, team development, and efficient daily operations to ensure a seamless guest experience.

You will oversee staff assignments, training, and interviews, promoting teamwork and positive morale while maintaining rigorous standards for guest satisfaction and safety. Night, weekend, and holiday shifts may be required.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to multi-task.
• Team player.

Responsibilities

• Provide high-quality guest service and anticipate needs.
• Assign duties to staff for efficient department operation.
• Train new associates and cross-train existing staff.
• Interview and hire new associates for the department.
• Promote teamwork and morale; treat people with respect.
• Monitor room status, rates, packages and VIP arrivals.
• Act as Manager on Duty as required.
• Work nights, weekends and holidays.

Skills

Front Desk ops

Leadership

Communication

Time management

Multitasking

Team player

Job description

Schulte Hospitality Group currently seeks a Front Office Supervisor to lead a guest-centric front desk team at our Atlanta properties. The role focuses on service excellence, team development, and efficient daily operations to ensure a seamless guest experience.

You will oversee staff assignments, training, and interviews, promoting teamwork and positive morale while maintaining rigorous standards for guest satisfaction and safety. Night, weekend, and holiday shifts may be required.