Guest Experience Front Desk Supervisor

Driftwood Hospitality Management; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Desk Supervisor to guide daily front desk operations and ensure superior guest service. You will lead a team, oversee registrations, room assignments and related clerical duties in a bustling hotel environment.

The role requires strong English communication, prior supervisory experience, and solid cash handling with basic computer skills. This position is on-site and offers comprehensive benefits and career growth opportunities.

Qualifications

• High school diploma preferred; combination of education/experience acceptable.
• Strong English communication, written and verbal.
• Two years' front desk and supervisory experience.

Responsibilities

• Lead front desk team to ensure consistent quality customer service.
• Oversee check-in/check-out processes and guestrooms assignments.
• Manage cash handling and balance house bank; process payments.
• Respond to guest issues with effective problem resolution.

Skills

Front desk supervision

Customer service orientation

English communication

Computer literacy

Cash handling

Education

High school diploma (preferred)

Tools

CRM Toolbox

PMS system

Job description

Driftwood Hospitality Management seeks a Front Desk Supervisor to guide daily front desk operations and ensure superior guest service. You will lead a team, oversee registrations, room assignments and related clerical duties in a bustling hotel environment.

The role requires strong English communication, prior supervisory experience, and solid cash handling with basic computer skills. This position is on-site and offers comprehensive benefits and career growth opportunities.