Guest Experience Front Desk Specialist

Hyatt Hotels Corporation; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free room nights*

Discounted room rates for friends &amp

Medical, Prescription, Dental, and Vis

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent at Thompson Austin – 5th & Brazos, Austin, TX. The agent greets guests, assists with check-in/out, handles reservations, and provides local information to ensure a memorable stay.

The role requires strong communication, hospitality experience, and a customer-focused mindset. Flexible shifts are common in resort environments, with involvement in lobby operations and guest relations.

Qualifications

• High School Diploma or equivalent.
• Hospitality industry experience is a significant asset.
• Knowledge of the resort.

Responsibilities

• Greet guests, verify reservations, and facilitate a smooth check-in and check-out process, including processing payments and providing invoices.
• Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.
• Assist guests with requests, such as information about facilities and services, transportation, and local attractions and dining.

Skills

Excellent oral and written com

Project and time management

Strong attention to detail

Conflict resolution

Education

High School Diploma or equivalent

Job description

Hyatt Hotels Corporation is seeking a Front Desk Agent at Thompson Austin – 5th & Brazos, Austin, TX. The agent greets guests, assists with check-in/out, handles reservations, and provides local information to ensure a memorable stay.

The role requires strong communication, hospitality experience, and a customer-focused mindset. Flexible shifts are common in resort environments, with involvement in lobby operations and guest relations.