Guest Experience Host - Front Desk & Concierge

Thompson Hotels, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Discounted hotel stays

Job summary

Thompson Austin in downtown Austin seeks a Front Office Host to welcome guests, manage check-in/out, and communicate hotel services. The role emphasizes friendly service, clear communication, and a positive first impression for every guest.

As part of Hyatt's Thompson brand, you will engage with guests, answer questions, handle payments, and promote hotel offerings while supporting a collaborative team in a dynamic, guest-focused environment.

Qualifications

• Friendly, welcoming demeanor.
• Previous customer service experience preferred.
• Desire to exceed guest expectations in a fast-paced hotel environment.
• Refined verbal and written communication skills.
• Able to stand for long periods and work flexible shifts.

Responsibilities

• Assist with guest registration at front desk.
• Explain hotel services and promotions to guests.
• Process payments and handle guest inquiries.
• Be the face of Thompson Austin and provide warm hospitality.
• Collaborate with team to ensure a smooth guest experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Hospitality

Stamina

Job description

Thompson Austin in downtown Austin seeks a Front Office Host to welcome guests, manage check-in/out, and communicate hotel services. The role emphasizes friendly service, clear communication, and a positive first impression for every guest.

As part of Hyatt's Thompson brand, you will engage with guests, answer questions, handle payments, and promote hotel offerings while supporting a collaborative team in a dynamic, guest-focused environment.