Front Office Agent

Hyatt Hotels Corporation; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Dream South Beach, part of Hyatt Hotels Corporation, is seeking a Front Desk Agent to join the team in Miami, FL. You will manage guest check-in/out and inform guests about hotel services and current promotions, delivering a welcoming Hyatt experience.

In this role you will handle guest requests, process payments, and respond to inquiries, serving as the face of Hyatt at the front desk and ensuring smooth and memorable stays for guests.

Qualifications

• Desire to satisfy needs of guests in fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Ability to work overnight shifts.

Responsibilities

• Handle guest check-in and check-out processes.
• Communicate hotel services and promotions to guests.
• Process forms of payment and handle guest inquiries.
• Represent Hyatt as the face of the front desk.

Skills

Customer service mindset

Verbal and written communication

Ability to stand for long periods

Overnight shifts

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Dream South Beach is looking for a Front Desk Agent to join the team. Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment


• Refined verbal and written communication skills


• Ability to stand for long periods of time


• Ability to work overnight shifts

Use your past hotel job experience to make a difference at Hyatt.

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