Guest Experience & Front Desk Specialist

The Long Bay Resort; Treasure Island (FL); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Medical and Dental insurance

Supplemental insurance plans

Paid Time Off

401(k) retirement plan with company | 

Bereavement Leave

Jury Duty Pay

Employee Assistance Program

David L. Brittain Scholarship Program

Tuition Reimbursement

Resort Accommodations Discount

And more!

Job summary

Brittain Resorts & Hotels is seeking a Guest Service Agent (Front Desk) to be the first point of contact for guests at our Florida resort. You will greet guests, check them in and out, handle inquiries, assist with reservations, and process payments, ensuring a seamless guest experience.

Shifts run 9am–9pm and may include weekends/holidays or work at a sister location. The role offers a supportive team environment with extensive benefits and opportunities for growth within our hospitality group.

Qualifications

• Experience in hospitality or guest services a plus.
• Able to greet guests warmly and manage inquiries professionally.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently.
• Handle guest inquiries and provide accurate information about the hotel facilities and services.
• Assist guests with reservations and booking arrangements.
• Manage phone calls and reservations effectively.
• Process payments and maintain guest accounts.
• Handle guest complaints and resolve issues promptly.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Brittain Resorts & Hotels is seeking a Guest Service Agent (Front Desk) to be the first point of contact for guests at our Florida resort. You will greet guests, check them in and out, handle inquiries, assist with reservations, and process payments, ensuring a seamless guest experience.

Shifts run 9am–9pm and may include weekends/holidays or work at a sister location. The role offers a supportive team environment with extensive benefits and opportunities for growth within our hospitality group.