Front Desk Agent

The Long Bay Resort; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off

401(k) plan with company match

Tuition Reimbursement

Resort accommodations discount

Job summary

Brittain Resorts & Hotels in Florida is seeking a Front Desk Agent to be the first point of contact for guests. You will greet, check-in/out guests, handle inquiries about facilities and services, and assist with reservations while processing payments to maintain accurate guest accounts.

The role requires flexibility for weekends/holidays, excellent communication, reliability, and teamwork. We offer a supportive culture, benefits, and growth opportunities within our range of Florida properties.

Qualifications

• Previous front desk experience required.
• Ability to work varied schedules including weekends/holidays.
• Clear, professional communication with guests and staff.
• Reliable, responsible and honest with strong teamwork.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide information about facilities and services
• Assist guests with reservations and booking arrangements
• Manage phone calls and reservations
• Process payments and maintain guest accounts
• Handle guest complaints and resolve issues promptly
• Other duties as assigned

Skills

Front desk exp

Guest service

Communication

Reliability

Teamwork

Job description

Overview

Front Desk Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Responsibilities

Front Desk Agent responsibilities include, but are not limited to;

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and booking arrangements
• Manage phone calls and reservations effectively
• Process payments and maintain guest accounts
• Handle guest complaints and resolve issues promptly
• Other duties as assigned

Qualifications

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Previous front desk experience required
• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose us?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida’s hospitality industry and become part of a legacy of excellence.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.