Guest Experience Front Desk Specialist

Bighorn Law; Tampa (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Bighorn Law is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, creating a positive and lasting impression. You will handle the full guest stay—from check-in to check-out—while embodying our property’s vision and values.

The role requires multitasking and a guest-focused mindset to ensure a seamless experience, with responsibilities including reservations, check-ins/outs, and resolving guest questions about services and directions.

Qualifications

• Experience in hospitality is a plus but not required.
• Ability to stand, walk, and lift up to 25 pounds.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations in person, via email, or by phone, including group bookings.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Answer queries regarding hotel services, charges, dining facilities, sports facilities, and directions
• Manage guest check-ins and check-outs appropriately
• Coordinate with housekeeping and maintenance to address guest concerns promptly.

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Bighorn Law is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, creating a positive and lasting impression. You will handle the full guest stay—from check-in to check-out—while embodying our property’s vision and values.

The role requires multitasking and a guest-focused mindset to ensure a seamless experience, with responsibilities including reservations, check-ins/outs, and resolving guest questions about services and directions.