Night Auditor & Guest Services Specialist

Bighorn Law; Mesa (AZ); On-site; USD 30,000 - 32,000; Full time

Job summary

Bighorn Law is seeking a night auditor to join our hospitality team. You will manage overnight front desk duties, process reservations, and generate financial reports for management.

The role emphasizes exceptional guest service and accurate bookkeeping. Some college is preferred, but a high school diploma is required, with computer proficiency and familiarity with accounting or reservation software highly desired.

Qualifications

• Some college is preferred but a high school diploma or equivalent is required.
• Computer proficiency is required; experience with accounting or reservation software is preferred.
• Experience in the hospitality industry or guest services is preferred, but not required.
• Flexible overnight hours are required.
• Outstanding communication skills and excellent customer service skills are required.

Responsibilities

• Ensure all guests feel they are having an exceptional experience at the property
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Perform additional bookkeeping, administrative, and accounting procedures as required
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages

Skills

Customer service

Accounting software

Reservation software

Communication skills

Computer proficiency

Hospitality experience

Education

High school diploma or equivalent

Some college

Job description

Bighorn Law is seeking a night auditor to join our hospitality team. You will manage overnight front desk duties, process reservations, and generate financial reports for management.

The role emphasizes exceptional guest service and accurate bookkeeping. Some college is preferred, but a high school diploma is required, with computer proficiency and familiarity with accounting or reservation software highly desired.