Guest Experience Front Desk Specialist

Nationalvision1; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with companya

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a receptionist/front desk representative to manage daily customer interactions and assist patients with information and appointments. The role emphasizes friendly service, accurate information, and adherence to safety protocols in a busy store setting.

Responsibilities include greeting customers, screening calls, handling scheduling, and maintaining organized files and mail. This position supports a smooth workflow and requires strong communication and organizational

Qualifications

• Strong customer service skills are required.
• Excellent organizational skills are needed to manage front desk duties.
• Experience handling multiple phone lines is preferred.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls per National Vision protocol.
• Processes and understands managed care plans while obtaining documents from insurance as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files patient records daily and pulls files for next-day appointments.
• Monitors order status and notifies customers of delays.
• Keeps reception area tidy and stocked with materials.
• Receives, sorts, distributes daily mail/deliveries and maintains office supplies inventory.
• Participates in regular mandatory communication meetings.

Skills

Customer service

Organization

Phone line handling

Education

High School Diploma or equivalent

Job description

National Vision is seeking a receptionist/front desk representative to manage daily customer interactions and assist patients with information and appointments. The role emphasizes friendly service, accurate information, and adherence to safety protocols in a busy store setting.

Responsibilities include greeting customers, screening calls, handling scheduling, and maintaining organized files and mail. This position supports a smooth workflow and requires strong communication and organizational