Customer-Focused Front Desk & Patient Services

National Vision; Wilkes-Barre Township (Luzerne County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision, Inc. operates America\'s Best, a leading optical retailer with hundreds of stores nationwide.

The Receptionist role supports customer service at the front desk, greets visitors, schedules appointments, and maintains patient records to ensure smooth store operations. This position emphasizes friendly interactions, accurate information, and efficient handling of calls and paperwork in a fast-paced retail environment affiliated with National Vision.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Receptionist experience

Phone handling

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

National Vision, Inc. operates America\'s Best, a leading optical retailer with hundreds of stores nationwide.

The Receptionist role supports customer service at the front desk, greets visitors, schedules appointments, and maintains patient records to ensure smooth store operations. This position emphasizes friendly interactions, accurate information, and efficient handling of calls and paperwork in a fast-paced retail environment affiliated with National Vision.