Part-Time Front Desk & Patient Concierge

National Vision, Inc.; Williamsburg (VA); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401k retirement savings with company:

Parental leave

Employee eyewear discount

College scholarship program

Descripción de la vacante

National Vision, Inc. is seeking a part-time Receptionist to provide friendly, efficient front-desk support in a busy store environment. You will greet customers, answer calls, schedule appointments, and help with patient records while maintaining safety protocols.

Experience in similar roles and strong organization are preferred. The position offers benefits and opportunities for growth within a large optical retailer network. Sundays off are possible in some locations.

Formación

• Experience as Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsabilidades

• Delivers high quality customer service while following all safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming calls per National Vision protocol.
• Processes and understands managed care plans and collects needed information from insurers.
• Provides customers with basic and accurate information.
• Schedules and confirms appointments, follow-ups, and classes.
• Files patient records daily and fetches files for next day appointments.
• Monitors order status and notifies customers of delays or readiness.
• Keeps reception area tidy with required materials.
• Handles daily mail and manages office supplies inventory.
• Attends mandatory communication meetings.

Conocimientos

Customer service

Phone etiquette

Multitasking

Organization

Educación

High School Diploma

Descripción del empleo

National Vision, Inc. is seeking a part-time Receptionist to provide friendly, efficient front-desk support in a busy store environment. You will greet customers, answer calls, schedule appointments, and help with patient records while maintaining safety protocols.

Experience in similar roles and strong organization are preferred. The position offers benefits and opportunities for growth within a large optical retailer network. Sundays off are possible in some locations.