Bilingual Front Desk Associate – Spanish/English

National Vision, Inc.; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision, Inc. is seeking a Front Desk Receptionist - Bilingual Spanish to greet customers and manage daily front office operations.

The role involves handling multiple phone lines, scheduling appointments, and maintaining patient records with accuracy and care. The ideal candidate will be fluent in English and Spanish, possess strong organizational skills, and have 0–2 years of relevant experience or training.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist or Front Office Representative preferred.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining documents from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Organizational skills

Job description

National Vision, Inc. is seeking a Front Desk Receptionist - Bilingual Spanish to greet customers and manage daily front office operations.

The role involves handling multiple phone lines, scheduling appointments, and maintaining patient records with accuracy and care. The ideal candidate will be fluent in English and Spanish, possess strong organizational skills, and have 0–2 years of relevant experience or training.