Front Desk & Patient Services Coordinator

National Vision, Inc.; Asheville (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401k retirement savings with company 1

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. is seeking a friendly Receptionist for America's Best stores to greet customers, maintain patient records, and ensure smooth flow of appointments. You’ll answer phones, schedule visits, and provide basic information with a courteous, can-do attitude.

The role emphasizes excellent customer service and organization, with opportunities for growth. We offer competitive pay, benefits, and a supportive team environment.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Phone handling

Strong organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a friendly Receptionist for America's Best stores to greet customers, maintain patient records, and ensure smooth flow of appointments. You’ll answer phones, schedule visits, and provide basic information with a courteous, can-do attitude.

The role emphasizes excellent customer service and organization, with opportunities for growth. We offer competitive pay, benefits, and a supportive team environment.