Front Desk Receptionist - Customer Care & Growth Path

Nationalvision1; Wilkes-Barre (Luzerne County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Hours

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision is seeking a receptionist/front desk professional to ensure high-quality customer service and smooth flow of visitors. You will answer and screen calls, assist with insurance-related information, and manage appointments while maintaining accurate records.

The role emphasizes strong organizational skills and a customer-first mindset, with a focus on safety and professional presentation in a fast-paced environment.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Education : High School Diploma or equivalent.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Job description

National Vision is seeking a receptionist/front desk professional to ensure high-quality customer service and smooth flow of visitors. You will answer and screen calls, assist with insurance-related information, and manage appointments while maintaining accurate records.

The role emphasizes strong organizational skills and a customer-first mindset, with a focus on safety and professional presentation in a fast-paced environment.