Guest Experience Front Desk Specialist

Guru Hospitality; Reno (NV); On-site; USD 26,000 - 32,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out processes, while delivering outstanding guest service and contributing to the hotel’s profitability.

The role emphasizes prompt, friendly responses to guest inquiries, strong local knowledge, and collaboration with other departments to ensure smooth operations. This position is onsite in Reno, NV.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel and local attractions
• Assist fellow team members and other departments to maintain positive working relationships
• Provide or obtain accurate information and assist with guest check-in/out

Skills

Customer service

Communication

Team player

Hospitality

Job description

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out processes, while delivering outstanding guest service and contributing to the hotel’s profitability.

The role emphasizes prompt, friendly responses to guest inquiries, strong local knowledge, and collaboration with other departments to ensure smooth operations. This position is onsite in Reno, NV.