Guest Experience Front Desk Specialist

Remington Hospitality; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Remington Hospitality in Phoenix is seeking a Front Desk Agent to greet guests and manage check-in/check-out with professionalism. Responsibilities include assisting with pre-registration and blocking reservations when needed, ensuring a smooth arrival experience.

The role requires accurate posting of charges, cash handling, and familiarity with front office systems. You will handle same-day reservations, cancellations, and relocation procedures per hotel policy.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality in Phoenix is seeking a Front Desk Agent to greet guests and manage check-in/check-out with professionalism. Responsibilities include assisting with pre-registration and blocking reservations when needed, ensuring a smooth arrival experience.

The role requires accurate posting of charges, cash handling, and familiarity with front office systems. You will handle same-day reservations, cancellations, and relocation procedures per hotel policy.