Guest Experience Specialist - Front Desk

remingtonhotelscareers; Romulus (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Remington Hotels is seeking a Front Desk/Guest Services Associate to warmly greet guests, check them in and out, assist with pre-registration and reservations when needed, and ensure a smooth arrival experience. You will manage charges, operate Front Office systems, handle cash and card payments, review reservations with special requests, know rate plans, and follow cancellation procedures.

Ideal candidates have a strong work ethic, can work nights/weekends/holidays, enjoy teamwork, and

Qualifications

• Must have high work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-oriented and focused on delivering great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, check them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately using Front Office system.
• Manage cash handling and process payments.
• Review reservations and block rooms for special requests.
• Know and follow cancellation and relocation procedures when necessary.

Skills

Team player

Customer service

Self-initiative

Flexibility

Tools

Front Office system

Job description

Remington Hotels is seeking a Front Desk/Guest Services Associate to warmly greet guests, check them in and out, assist with pre-registration and reservations when needed, and ensure a smooth arrival experience. You will manage charges, operate Front Office systems, handle cash and card payments, review reservations with special requests, know rate plans, and follow cancellation procedures.

Ideal candidates have a strong work ethic, can work nights/weekends/holidays, enjoy teamwork, and