Front Desk Operations Leader

Murrieta Hot Springs Resort; Omaha, Northern (NE, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Omaha Marriott located in Regency Business Park is seeking a Front Office Manager to oversee front desk staffing, training and scheduling, ensuring welcoming guest service and smooth operations. You will work with PBX operators, concierges and bell staff to deliver exceptional experiences.

Responsibilities include managing MICROS front desk transactions, resolving guest questions promptly, and coordinating with Housekeeping and Engineering to handle room needs and requests.

Qualifications

• Ability to calmly work with guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our guests.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Calm under pressure

Work ethic

Flexible schedule

Team player

Tools

MICROS system

Job description

Omaha Marriott located in Regency Business Park is seeking a Front Office Manager to oversee front desk staffing, training and scheduling, ensuring welcoming guest service and smooth operations. You will work with PBX operators, concierges and bell staff to deliver exceptional experiences.

Responsibilities include managing MICROS front desk transactions, resolving guest questions promptly, and coordinating with Housekeeping and Engineering to handle room needs and requests.