Guest Experience Specialist - Front Desk

Vista Host Inc.; West Palm Beach (FL); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

Vista Host Inc. is seeking a Guest Service Representative to provide exceptional front desk and guest support during each guest's stay. You will greet guests warmly, assist with check-in and check-out, answer inquiries, and coordinate with housekeeping to ensure a seamless experience.

You will handle reservations, resolve concerns with care, and maintain a clean, welcoming front desk area, contributing to a mission-driven hospitality team and memorable guest experiences across the property.

Formación

• Friendly communication and a strong customer service mindset.
• Comfort working in a fast-paced environment and managing multiple tasks.
• Attention to detail and a commitment to accuracy.
• Ability to stay calm, kind, and solution-focused when challenges come up.
• Strong reliability and a team-first attitude.

Responsabilidades

• Welcome guests with a friendly, professional attitude and a genuine desire to help.
• Handle check-in, check-out, and reservation-related questions accurately and efficiently.
• Answer phone and guest inquiries, providing clear information and thoughtful support.
• Address guest requests and resolve issues promptly, escalating when needed.
• Ensure guest documentation and payment processes are completed correctly.
• Coordinate with housekeeping and other departments to support a great guest experience.
• Maintain a clean, organized, and welcoming front desk area.

Descripción del empleo

Vista Host Inc. is seeking a Guest Service Representative to provide exceptional front desk and guest support during each guest's stay. You will greet guests warmly, assist with check-in and check-out, answer inquiries, and coordinate with housekeeping to ensure a seamless experience.

You will handle reservations, resolve concerns with care, and maintain a clean, welcoming front desk area, contributing to a mission-driven hospitality team and memorable guest experiences across the property.