Guest Experience Front Desk Specialist

Marriott-Internationa; Munster (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Marriott-Internationa in Munster, Indiana, is seeking a courteous Front Desk Clerk to register guests, assign rooms, and facilitate smooth check-outs. You will handle reservations, answer inquiries, relay messages, and process payments in a fast-paced hospitality environment.

Responsibilities include maintaining front desk records, balancing cash drawers, and ensuring guest privacy and safety while upholding hotel standards and local regulations.

Responsibilities

• Registers guests and checks them in/out promptly and courteously
• Assigns rooms according to procedures and maintains accurate guest records
• Reviews front desk log and handles cashier duties including verifying bills and coins
• Generates house status, pre-registration, and daily reports; communicates with housekeeping
• Responds to guest inquiries, relays messages, and provides local information
• Handles reservations, incoming calls, and property tours when possible
• Balances drawer and performs cash drop procedures at end of shift
• Maintains cleanliness and security of the front desk area and surrounding spaces
• Performs additional duties as assigned and adheres to company policies and safety standards

Job description

Marriott-Internationa in Munster, Indiana, is seeking a courteous Front Desk Clerk to register guests, assign rooms, and facilitate smooth check-outs. You will handle reservations, answer inquiries, relay messages, and process payments in a fast-paced hospitality environment.

Responsibilities include maintaining front desk records, balancing cash drawers, and ensuring guest privacy and safety while upholding hotel standards and local regulations.