Guest Experience Associate — Flexible Front Desk

Das Dutchman Essenhaus; Middlebury (IN); In loco; USD 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

DHG Discounts

Annual vacation bonus

Wooden Nickels

On-the-job training

Flexible schedules

Scholarship program

Descrizione del lavoro

Das Dutchman Essenhaus Inn and Conference Center in Middlebury, IN seeks a Front Desk Clerk to warmly greet guests, manage reservations, and provide area information. You will handle phones, check-ins/outs, and assist guests to ensure a pleasant stay.

This full-time role requires strong communication, empathy, and the ability to use order-processing software to generate guest checks and manage requests. Training and flexible scheduling are provided.

Competenze

• High School education required.
• Conflict resolution skills required.
• Great communication skills.
• Ability to learn and use order processing software to process guest checks.
• Empathy and genuine interest in guest circumstances.

Mansioni

• Smile and make eye contact with guests
• Make and confirm guest reservations
• Get information to improve the guest experience
• Efficiently multi-task
• Answer phones and respond to questions
• Check guests in and out
• Suggest and provide directions to area attractions
• Promote company restaurants, bakeries, shops

Conoscenze

Conflict resolution

Communication

Empathy

Software literacy

Formazione

High School education

Strumenti

Order processing software

Descrizione del lavoro

Das Dutchman Essenhaus Inn and Conference Center in Middlebury, IN seeks a Front Desk Clerk to warmly greet guests, manage reservations, and provide area information. You will handle phones, check-ins/outs, and assist guests to ensure a pleasant stay.

This full-time role requires strong communication, empathy, and the ability to use order-processing software to generate guest checks and manage requests. Training and flexible scheduling are provided.