Hospitality Front Desk Agent — Welcome Guests

Hireology; Indianapolis (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation (Full-Time)

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a Hotel Desk Clerk to deliver a warm, guest-focused experience at the front desk. You will handle check-in/check-out, verify identities, and provide guests with information about rooms, services, and local attractions.

The role requires attention to detail, a professional demeanor, and the ability to engage with guests from diverse backgrounds. Flexible shifts and full-time/part-time options are available at our Indianapolis location.

Qualifications

• Standing for long periods; reading small print.
• Good hand-eye coordination and manual dexterity.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and verify guest identity.
• Respond to and resolve guest requests.
• Secure payments and verify billing.
• Provide guests with room, hotel information, directions, amenities, and local attractions.
• Run daily reports and communicate with next shift staff.
• Complete cashier and closing reports and count cash securely.
• Record wake-up calls and notify the appropriate department.
• Maintain confidentiality of guests and proprietary information.
• Report maintenance issues and safety hazards.

Skills

Professional demeanor

Warm and welcoming personality

Empathy and compassion

Clear communication

Job description

MHG Hotels LLC is seeking a Hotel Desk Clerk to deliver a warm, guest-focused experience at the front desk. You will handle check-in/check-out, verify identities, and provide guests with information about rooms, services, and local attractions.

The role requires attention to detail, a professional demeanor, and the ability to engage with guests from diverse backgrounds. Flexible shifts and full-time/part-time options are available at our Indianapolis location.