Guest Experience Concierge — Front Desk

Concord Hospitality Enterprises; Greensboro, Northern (NC, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

401(k) program

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Greensboro is seeking dedicated associates to deliver outstanding customer service to guests. You will assist with guest inquiries, ensuring a professional and welcoming experience while adhering to high hospitality standards.

Applicants should possess a high school diploma and have strong communication skills. The role requires multitasking abilities and flexibility with shifts.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Communicate guest feedback effectively to departments and management.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Greensboro is seeking dedicated associates to deliver outstanding customer service to guests. You will assist with guest inquiries, ensuring a professional and welcoming experience while adhering to high hospitality standards.

Applicants should possess a high school diploma and have strong communication skills. The role requires multitasking abilities and flexibility with shifts.