Guest Experience & Front Desk Specialist

Highgate; Morristown (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

Highgate is hiring a Guest Service Agent in Morristown, TN. This role focuses on providing excellent customer service during check-in and throughout guests' stays. Responsibilities include greeting guests, answering inquiries, and managing check-ins and checkouts. Qualifications include a high school diploma, customer service experience, and effective communication skills. The position requires standing for the entire shift and maintaining a friendly demeanor. This is an hourly position, ideal for those with a passion for hospitality.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Customer service experience preferred.
• Ability to effectively communicate, both verbally and in writing.
• Must maintain a warm and friendly demeanor at all times.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Handle check-ins and checkouts in a friendly manner.
• Answer guest inquiries about hotel services.
• Maintain proper PBX operations.
• Balance and prepare paperwork at the end of the shift.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

College course work in related field

Tools

Front Desk computer system

Job description

Highgate is hiring a Guest Service Agent in Morristown, TN. This role focuses on providing excellent customer service during check-in and throughout guests' stays. Responsibilities include greeting guests, answering inquiries, and managing check-ins and checkouts. Qualifications include a high school diploma, customer service experience, and effective communication skills. The position requires standing for the entire shift and maintaining a friendly demeanor. This is an hourly position, ideal for those with a passion for hospitality.