Guest Experience & Front Desk Specialist

HNTB Corporation; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

HNTB Corporation in Miami, FL is seeking a front desk switchboard operator to greet guests, route calls, and relay messages with a strong emphasis on customer service. The role includes handling basic clerical tasks and coordinating conference room usage as needed.

Qualified applicants typically hold a High School diploma or GED and have at least one year of customer service experience, with teamwork and clear communication skills preferred.

Qualifications

• High School Diploma/GED or equivalent.
• 1 year of customer service experience.
• Teamwork and good communication skills.

Responsibilities

• Operates a switchboard or telephone console to route incoming calls and place outgoing local and long distance calls.
• Receives incoming phone calls, secures necessary information and transfers to appropriate party.
• Takes and relays messages as necessary.
• Provides information to callers as appropriate.
• Performs incidental typing and/or routine clerical work as assigned.
• May schedule the use of conference rooms and other firm resources.

Skills

Customer service

Communication skills

Teamwork

Education

High School Diploma/GED

Job description

HNTB Corporation in Miami, FL is seeking a front desk switchboard operator to greet guests, route calls, and relay messages with a strong emphasis on customer service. The role includes handling basic clerical tasks and coordinating conference room usage as needed.

Qualified applicants typically hold a High School diploma or GED and have at least one year of customer service experience, with teamwork and clear communication skills preferred.