Guest Experience Specialist | Front Desk

Career Site Brand; Florida; Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Holiday Inn Club Vacations in Kissimmee, FL is seeking a Guest Services/Front Desk Specialist to deliver a warm check-in/out experience and respond to guest needs with professionalism.

You will support multiple departments, maintain records, and help create memorable vacations through strong communication, problem-solving, and a positive guest-focused attitude. Prior front office or customer service experience preferred; bilingual is a plus.

Qualifikationen

• High School Diploma or GED equivalent.
• Previous front office or customer service experience preferred.

Aufgaben

• Facilitate check-in through check-out with accuracy and courtesy.
• Respond to guest needs and coordinate with departments to ensure a seamless stay.
• Collect and secure guest information, process payments, and issue villa keys as needed.
• Maintain accurate data entry and reporting of guest experiences across systems.

Kenntnisse

Customer service

Communication

Problem solving

Empowered decision making

Ausbildung

High School Diploma or GED

Tools

Microsoft Excel

Outlook

Jobbeschreibung

Holiday Inn Club Vacations in Kissimmee, FL is seeking a Guest Services/Front Desk Specialist to deliver a warm check-in/out experience and respond to guest needs with professionalism.

You will support multiple departments, maintain records, and help create memorable vacations through strong communication, problem-solving, and a positive guest-focused attitude. Prior front office or customer service experience preferred; bilingual is a plus.