Guest Experience Front Desk Specialist

Harris Health; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Choice, Inc. is seeking a Receptionist to be the first contact for visitors, employees, and callers, delivering professional customer service and basic administrative support to keep front office operations efficient.

The role includes greeting guests, handling calls, managing visitor logs, scheduling, and supporting office logistics. Ideal candidates have 1–2 years in receptionist or office roles and strong Microsoft 365 skills, with bilingual English/Spanish a plus.

Qualifications

• Education/Specialized Training/Licensure: High school diploma or GED required.
• Associate's or Bachelor's degree in Business Administration, Communications, or related field preferred.
• Work Experience (Years and Area): 1-2 years of receptionist, customer service, or office support experience
• Experience in healthcare or corporate office environments
• Experience supporting small workgroups or coordinating tasks.
• Software Proficiencies: Microsoft 365: Outlook (Calendar scheduling, meeting coordination, room booking via outlook) Word, Excel (basic functions, Teams
• Experience with visitor management, room booking and ticketing systems

Responsibilities

• Greets and assists visitors, employees, vendors, and guests in a professional and courteous manner
• Answers, screens, and directs incoming telephone calls
• Maintains visitor logs, security procedures, and guest check-in processes
• Monitors reception area and ensures a welcoming, organized environment
• Receives, sorts, and distributes mail, packages, and deliveries
• Maintains office supply inventories and submits replenishment requests
• Assists with conference room scheduling and office logistics
• Supports basic facility-related requests and service tickets
• Performs filing, scanning, copying, and document management
• Assists with data entry, record maintenance, and departmental tracking logs
• Supports preparation of routine correspondence and standard communications
• Assists with meeting preparation, room setup, and coordination
• Supports training sessions, employee events, and departmental meetings
• Serves as a temporary administrative support resource during approved PTO, vacancies, or unusually high departmental workloads
• Assists Administrative Assistants with routine scheduling, document preparation, meeting coordination, data entry, and administrative follow-up activities
• Performs only basic to intermediate administrative functions while maintaining primary front desk responsibilities whenever operationally feasible
• Does not routinely support executive-level administrative functions unless specifically assigned
• Other duties as assigned

Skills

Customer service

Communication

Organization

Bilingual English/Spanish

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft 365

Outlook

Word

Excel

Teams

Visitor management systems

Room booking systems

Ticketing systems

Job description

Community Health Choice, Inc. is seeking a Receptionist to be the first contact for visitors, employees, and callers, delivering professional customer service and basic administrative support to keep front office operations efficient.

The role includes greeting guests, handling calls, managing visitor logs, scheduling, and supporting office logistics. Ideal candidates have 1–2 years in receptionist or office roles and strong Microsoft 365 skills, with bilingual English/Spanish a plus.