Guest Experience Front Desk Specialist

Lexima Lodging; Fort Worth, Northern (TX, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Lexima Lodging in Fort Worth, TX is seeking a Front Desk Agent to provide attentive, courteous and efficient service to guests from arrival through checkout, while maximizing occupancy and revenue.

Responsibilities include handling check-ins/outs, answering guest inquiries, assisting reservations, ensuring accurate cash handling, and maintaining front desk operations in alignment with Lexima/Brand standards.

Qualifications

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management or related fields preferred.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.
• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
• Ensure delivery of packages, mail and messages as needed to guests.
• Follow Lexima/Brand credit policies.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and operate all relevant aspects of the front desk computer system.
• Focus on his/her role in contributing to guest satisfaction surveys.
• Demonstrate appropriate phone skills.
• Use Lexima/brand selling guidelines as part of the inquiry call process.
• Consistently perform above average in the mystery call process.
• Follow up on all wait list reservations.
• Managesuite inventory.
• Complete shift responsibility checklist.
• Keep front office area clean and organized.
• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
• Develop full understanding of hotel amenities and services.
• Understand emergency procedures and be prepared to help when necessary.
• Operate radios efficiently and professionally in communicating with the hotel staff.
• Ensure correct and accurate cash handling while at the front desk.
• Use proper radio etiquette when communicating with other employees.
• Perform any other duties as requested by management.

Skills

Customer service

English fluency

Communication skills

Problem solving

Education

High school diploma

Hospitality degree preferred

Tools

Front desk software

Job description

Lexima Lodging in Fort Worth, TX is seeking a Front Desk Agent to provide attentive, courteous and efficient service to guests from arrival through checkout, while maximizing occupancy and revenue.

Responsibilities include handling check-ins/outs, answering guest inquiries, assisting reservations, ensuring accurate cash handling, and maintaining front desk operations in alignment with Lexima/Brand standards.