Guest Experience Specialist - Front Desk

Great-Lakes-Management-Group; Le Claire (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

PTO

Paid Holidays

Leadership Development Programs

Employee Recognition Programs

Supportive Team-Oriented Culture

USA TODAY Top Workplace Award Winner

Job summary

GLMG Hotels is seeking a friendly, professional Guest Service Associate (Front Desk Agent) to provide outstanding hospitality and create a welcoming first impression for every guest. You will handle check-ins/outs, reservations, inquiries, service recovery, and support the overall guest experience.

Ideal candidates possess strong interpersonal and communication skills, experience with PMS systems, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Front desk or hotel experience is a plus.
• Strong interpersonal and guest service skills.
• Excellent verbal and written communication abilities.
• Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar platforms preferred.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, cancellations, and modifications through the PMS.
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest requests and ensure follow-through.
• Resolve guest concerns professionally and elevate issues when appropriate.
• Promote room upgrades, hotel amenities, and special offers.
• Maintain accurate guest accounts and process payments.
• Balance cash drawers and complete shift reporting when required.
• Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.

Skills

Interpersonal skills

Guest service

Communication

Multitasking

Cash handling

Reservations management

Education

High School Diploma or equivalent

Tools

HotelKey

OnQ

Opera

FOSSE

Job description

GLMG Hotels is seeking a friendly, professional Guest Service Associate (Front Desk Agent) to provide outstanding hospitality and create a welcoming first impression for every guest. You will handle check-ins/outs, reservations, inquiries, service recovery, and support the overall guest experience.

Ideal candidates possess strong interpersonal and communication skills, experience with PMS systems, and the ability to multitask in a fast-paced hotel environment.