Front Desk Supervisor: Lead Guest Experience

Westin Dallas Downtown

Dallas (TX)

In loco

USD 42.000 - 56.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Westin Dallas Downtown is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. The role includes supervising staff, handling inquiries and complaints, and assisting with check-ins and check-outs.

The position also involves training new employees, maintaining accurate records, and ensuring adherence to front desk procedures, with a focus on a clean and organized work area to support a superior guest experience.

Competenze

Previous front desk hotel experience is required.
Excellent communication and interpersonal skills.
Strong leadership and supervisory skills.
Ability to multitask and work in a fast-paced environment.
Knowledge of hotel procedures and systems.
High school diploma or equivalent.

Mansioni

Supervise front desk staff and ensure excellent customer service.
Handle guest inquiries, complaints, and requests in a professional manner.
Assist with check-ins and check-outs as needed.
Train new front desk employees on hotel procedures and customer service standards.
Maintain accurate records of guest interactions and transactions.
Ensure that front desk procedures are followed and the area remains clean and organized.