Guest Experience Front Desk Agent

crestline-external; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Courtyard Columbus Downtown is seeking enthusiastic Front Desk Agents for both full-time and part-time roles. You will assist guests with check-in/check-out, manage front desk operations, and respond to inquiries with a professional demeanor.

Responsibilities include handling phone calls, processing payments, providing information on hotel services, and ensuring guest satisfaction through attentive service during all hours.

Qualifications

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Handle check-ins/check-outs with accuracy and courtesy.
• Answer department telephone within 3 rings, using correct greeting.
• Maintain knowledge of hotel features, rates, packages and promotions.
• Assist guests with requests, wake-up calls, and information needs.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Skills

Guest service

Phone etiquette

Check-in/check-out

Communication

Problem solving

Education

High School Diploma/GED

Job description

The Courtyard Columbus Downtown is seeking enthusiastic Front Desk Agents for both full-time and part-time roles. You will assist guests with check-in/check-out, manage front desk operations, and respond to inquiries with a professional demeanor.

Responsibilities include handling phone calls, processing payments, providing information on hotel services, and ensuring guest satisfaction through attentive service during all hours.