Supervisor- Front Desk

Landry's, LLC.; Laughlin, Northern (NV, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Diversity is valued

Employee discounts on dining, retail,

amusements and hotels

Job summary

Golden Nugget in Laughlin seeks a Front Desk Supervisor to welcome guests and oversee daily Front Office operations, ensuring a standard of superior service across the property.

You will supervise Guest Services staff, assist in training, and coordinate with departments to resolve issues, while monitoring occupancy and maintaining high-quality public areas and guest interactions.

Qualifications

• Minimum 2 years hotel experience required.
• Exceptional customer relations skills and leadership abilities.
• Fluent English, articulate verbal and written communication.
• Ability to train and supervise staff and manage multiple tasks.

Responsibilities

• Oversee Front Office and hotel operations to ensure superior service.
• Perform duties of Guest Service Representative, VIP Reservationist, and PABX Attendant as needed.
• Assist in training and in disciplinary actions for Guest Services staff.
• Handle guest complaints and coordinate with departments to ensure satisfaction.
• Attend cross-training and assist in policy development with upper management.
• Oversee occupancy levels to maximize room yield and revenue.
• Inspect lobby, hotel rooms and public areas for quality standards.

Skills

Supervisory experience

Customer service

Interpersonal skills

Communication

Microsoft Office

Hotel systems (LMS)

Tools

LMS

Job description

Overview

The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.

Responsibilities

• Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed

• Assist in progressive training and discipline of all Guest Services staff

• Interact effectively with all other departments, especially regarding accounting procedures

• Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved

• Attend any specialized or cross training deemed necessary by upper management

• Assist Hotel Manager in writing/implementing new policies and procedures

• Oversee daily occupancy levels to ensure the highest yield from rooms available

• Perform other duties and responsibilities as requested

• Inspect and monitor Hotel, including lobby, hotel rooms, and public areas

Qualifications

• Professional appearance and demeanor

• 2 years supervisory skills required

• Minimum age requirement is 21

• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must

• Minimum 2 years hotel experience required

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills

• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate

• Ability to work efficiently, independently and cohesively, consistently producing quality results

• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)

• Knowledge of Hotel Systems such as LMS

What we offer you:

• Multiple benefit plans to suit your needs

• Paid Time Off

• 401K

• Opportunities for advancement

• Positive and respectful work environment where diversity is valued

• Generous employee discounts on dining, retail, amusements, and hotels

• Community volunteer opportunities

Disclaimer:

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

This position does not earn tips