Guest Experience Front Desk Specialist

Holiday-Inn-Express-and-Suite; Chambersburg (Franklin County); In loco; USD 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Employee discounts on rooms and ameni

Opportunities for advancement

Professional development

Positive and supportive work env

Descrizione del lavoro

Holiday Inn Express and Suites in Chambersburg, PA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and respond to guest requests with professionalism.

You will handle phone inquiries, arrange restaurant or tour bookings, and assist with events while maintaining a clean, welcoming lobby. This role requires strong communication and the ability to multitask in a fast-paced hotel environment.

Competenze

• Experience in front desk or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends and holidays.

Mansioni

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and restaurant reservations.
• Assist with check-in/check-out, payments and issuing keys.
• Answer phone calls and online inquiries promptly.
• Assist with organizing events and meetings and handle guest concerns.

Conoscenze

Customer service

Communication

Interpersonal skills

Multitasking

Reservation systems

Strumenti

Reservation software

MS Office

Descrizione del lavoro

Holiday Inn Express and Suites in Chambersburg, PA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and respond to guest requests with professionalism.

You will handle phone inquiries, arrange restaurant or tour bookings, and assist with events while maintaining a clean, welcoming lobby. This role requires strong communication and the ability to multitask in a fast-paced hotel environment.