Front Desk Agent - Hospitality & Guest Experience

JDK Management Company; Bloomsburg (Columbia County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive weekly pay

Flexible scheduling

Benefits package

Job summary

JDK Management Company is seeking a Front Desk Agent at Holiday Inn Express in Bloomsburg to provide warm, professional guest service in a fast-paced environment. You will welcome guests, assist with reservations, and coordinate with housekeeping and maintenance to ensure a smooth stay.

No experience is required, but strong teamwork and hospitality mindset are valued. The role emphasizes guest satisfaction, attention to detail, and adherence to brand standards, with emphasis on safety and

Qualifications

• No experience is required. Prior experience is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, reach, and bend for extended periods.
• Must be able to operate basic office machines, i.e., copier, fax, printer, phones, etc.
• Organization and time management skills are a must.

Responsibilities

• Welcome guests with a warm, professional attitude while creating a positive and memorable first impression.
• Deliver exceptional guest service by responding to questions, requests, and concerns with urgency and empathy.
• Manage reservations, room assignments, payments, and guest information while maintaining attention to detail.
• Maintain cleanliness and organization of the front desk, lobby, and guest-facing areas.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations.
• Follow company policies, safety procedures, and brand standards at all times.
• Perform additional duties as assigned.

Job description

JDK Management Company is seeking a Front Desk Agent at Holiday Inn Express in Bloomsburg to provide warm, professional guest service in a fast-paced environment. You will welcome guests, assist with reservations, and coordinate with housekeeping and maintenance to ensure a smooth stay.

No experience is required, but strong teamwork and hospitality mindset are valued. The role emphasizes guest satisfaction, attention to detail, and adherence to brand standards, with emphasis on safety and