Front Desk Guest Experience Specialist

mcrhotels.com; Carlisle (Cumberland County); Sur place; USD 29 000 - 36 000; Plein temps

Résumé du poste

Residence Inn Carlisle is seeking a Front Desk Agent to ensure a warm, welcoming arrival and departure for guests. You will address guest needs promptly, manage check-ins/outs, and communicate clearly with team members to maintain high service standards.

The role requires flexible scheduling, strong English communication, and a positive guest-focused attitude to support a clean, safe, and hospitable hotel experience.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsabilités

• The core mission of Front Desk Agent is to ensure guests enjoy a friendly arrival and departure experience, addressing needs and requests promptly.
• Check-in/Out: Ensure timely check-in and check-out with follow-up to confirm satisfaction.
• Rate Schedule: Maintain up-to-date understanding of room rates and promotions.
• Incoming Mail: Receive and note all incoming mail per daily shift checklist.

Connaissances

Hospitality experience

Can-Do attitude

Follow guidelines

Pace under pressure

Listening & conflict resolution

Communication skills

Guest service

Age requirement

Flexible schedule

Clock-in/out

Breaks management

Call outs

Description du poste

Residence Inn Carlisle is seeking a Front Desk Agent to ensure a warm, welcoming arrival and departure for guests. You will address guest needs promptly, manage check-ins/outs, and communicate clearly with team members to maintain high service standards.

The role requires flexible scheduling, strong English communication, and a positive guest-focused attitude to support a clean, safe, and hospitable hotel experience.