Guest Experience Specialist — Front Desk & Travel Perks

Capital Vacations, LLC; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,

Aflac Insurance

Company-paid life insurance and long‑l

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations, LLC is hiring a Hospitality Specialist to ensure a warm, welcoming guest experience at the Breezy Point property. You will manage front desk operations, check-ins/outs, resolve guest needs, and coordinate with departments to deliver outstanding service.

You will also handle revenue processing, nightly audits, and guest communications, while maintaining high service standards and supporting a positive workplace environment.

Qualifications

• High School Diploma/GED preferred.
• Prior experience in hospitality or customer service role preferred.
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure.

Responsibilities

• Check guests in/out and collect balances, post room charges, and handle reservations.
• Answer and transfer calls with proper etiquette and assist guests with local restaurants and attractions.
• Coordinate with other departments to fulfill guest requests.
• Process revenue from all departments daily; balance cash drawer and post transactions.
• Prepare night audit daily and respond to online reviews.
• Prepare check-in packets and order office supplies as needed.
• Enter maintenance and service requests in SPI promptly and manage RCI banking and memberships.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Computer skills

Education

High School Diploma/GED

Tools

SPI

Job description

Capital Vacations, LLC is hiring a Hospitality Specialist to ensure a warm, welcoming guest experience at the Breezy Point property. You will manage front desk operations, check-ins/outs, resolve guest needs, and coordinate with departments to deliver outstanding service.

You will also handle revenue processing, nightly audits, and guest communications, while maintaining high service standards and supporting a positive workplace environment.