Guest Experience Front Desk Specialist

RSG Group; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

RSG Group operates Gold's Gym Highland in Austin, TX. We are seeking a Front Desk Team Member responsible for greeting members, handling check-ins, and assisting with guest services across gym operations.

You will manage phone inquiries, assist with membership sign-ups, process retail sales, and direct members to trainers or programs while maintaining a clean, welcoming front desk area.

Qualifications

• Excellent communication and guest service skills.
• Ability to operate front desk software and registration systems.
• Professional and friendly demeanor in a gym environment.

Responsibilities

• Greet members and guests warmly to create a welcoming atmosphere.
• Provide security and control to the front door and retail area.
• Check members in using proper procedures.
• Register guests into the gym and direct them to personal trainers as needed.
• Answer phone calls professionally and relay messages to management.
• Assist with member account changes and class registrations.
• Maintain front desk area, log maintenance concerns, and follow safety protocols.
• Assist in membership sign-ups and onboarding of new members.

Skills

Customer service

Greet members

Check-in procedures

Retail sales

Phone etiquette

Tools

POS system

Registration software

Membership database

Job description

RSG Group operates Gold's Gym Highland in Austin, TX. We are seeking a Front Desk Team Member responsible for greeting members, handling check-ins, and assisting with guest services across gym operations.

You will manage phone inquiries, assist with membership sign-ups, process retail sales, and direct members to trainers or programs while maintaining a clean, welcoming front desk area.