Guest Experience Front Desk Specialist

Albuquerque Downtown Universit; Albuquerque (NM); On-site; USD 26,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton Albuquerque/Downtown-University is seeking a courteous Front Desk Associate to welcome guests, handle check-ins/outs, and process reservations with accuracy and speed.

You will manage charges, maintain guest records, and uphold hotel policies while delivering a warm, team-focused guest experience in a fast-paced environment. This role requires good communication and reliability with varied shifts including nights and weekends.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team to provide great guest experiences.
• Effective verbal and written communication.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Post all charges accurately and promptly.
• Know and use Front Office system for daily transactions.
• Manage cash handling, including payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.
• Take same-day reservations quickly and follow relocation procedures when needed.

Skills

Guest check-in/out

Cash handling

Reservations knowledge

Customer service

Team player

Job description

Home2 Suites by Hilton Albuquerque/Downtown-University is seeking a courteous Front Desk Associate to welcome guests, handle check-ins/outs, and process reservations with accuracy and speed.

You will manage charges, maintain guest records, and uphold hotel policies while delivering a warm, team-focused guest experience in a fast-paced environment. This role requires good communication and reliability with varied shifts including nights and weekends.